We are committed to protecting and respecting your privacy.
Everyone has rights with regard to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.
This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
For the purpose of UK data protection laws, the data controller is Ergo Creative Ltd (EC), Registered in England, Company Number 09728334 of Unit 4 Woodland Business Centre, Malthouse Lane, Long Compton, Warwickshire, United Kingdom, CV36 5JL (collectively referred to as “we”, “us” and “our” in this policy).
When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal information must be:
We may collect, use, store, and transfer different kinds of personal information about you, including:
This is information relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, criminal convictions, sex life or sexual orientation, or certain types of genetic or biometric data is known as ‘special category’ data.
During the course of dealing with you, we do not expect to collect any ‘special category’ data about you.
We may obtain personal information by directly interacting with you, such as:
We may obtain personal information via automated technology when you interact with our website by using cookies, server logs and other similar technologies.
We may also collect personal information about you from third parties or publicly-available sources, such as:
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
We will only use ‘special category’ information:
We may use your personal information for a number of different purposes. For each purpose, we are required to confirm the ‘legal basis’ that allows us to use your information, as follows:
|Purposes for which we will use the information you give to us||Legal basis|
|To register you as a new customer||It will be necessary for the performance of the contract between you and us|
|To process your instructions and, if accepted, to carry out our obligations under any contracts entered into between you and us and to provide you with the information and services that you request from us (including managing payments, fees and charges)||It will be necessary for the performance of the contract between you and us|
|To collect and recover money owed to us||It will be necessary for our legitimate business interests, namely to ensure we receive payment for products that you have ordered from us|
|To enable you to participate in a prize draw, competition or complete a survey||It will be necessary for our legitimate business interests, namely to study how customers use our products, to develop them and help grow our business|
|To provide you with the Ergo Creative newsletter where you have requested to receive this.||Where you have provided us with your details and your consent to provide the newsletter.|
|To provide you with information about special offers and other products we provide that are similar to those that you have already received from us||Where you have previously received marketing communications from us, then it will be necessary for our legitimate business interests, namely to ensure you continue to receive communications that you have previously agreed to receive. In all other cases, we will only do this if you give us your consent|
|To provide follow up services to our clients, build further customer advocacy and earn reviews for our services and products using companies such as TrustPilot, ReeVoo||It will be necessary for our legitimate business interests to ensure we are fully aware of all issues relating to your organisation that is the subject of the goods and/or services you have expressed an interest from us.|
We will only use your personal information for the purpose(s) for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
It is a contractual requirement for you to provide us with certain information, namely your company name, address, email address and debit/credit card information. If you do not provide us with that information, we will be unable to accept and process your order and provide the requested service to you. You may also be liable to pay additional costs under our terms of sale.
We use the following cookies:
We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Cookie||Purpose||Default expiry information|
|_ga||Used to distinguish users.||2 years|
|_gid||Used to distinguish users.||24 hours|
|_gat||Used to throttle request rate.||1 minute|
|AMP_TOKEN||Contains a token that can be used to retrieve a Client ID from AMP Client ID service.||30 seconds to 1 year|
|gac<property-id>||Contains campaign related information for the user.||90 days|
|__utma||Used to distinguish users and sessions.||2 years from set/update|
|__utmt||Used to throttle request rate.||10 minutes|
|__utmb||Used to determine new sessions/visits.||30 mins from set/update|
|__utmc||Cookie to determine whether the user was in a new session/visit.||End of browser session|
|__utmz||Stores the traffic source or campaign that explains how the user reached the site.||6 months from set/update|
|__utmv||Used to store visitor-level custom variable data.||2 years from set/update|
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 2 years.
If you wish to know how to remove cookies then AboutCookies.org should be of help.
We may share your personal information with the parties set out below:
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
All information you provide to us is stored on our secure servers in the United Kingdom, the EU and US.
We will take all steps reasonably necessary to ensure that your data is treated securely, including taking the following safeguards:
If you are concerned about the levels of data security in any of those countries, please let us know and we will endeavour to advise what steps will be taken to protect your data when stored overseas.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How Long We Will Store Your Personal Information
The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:
|Legal basis||Length of time|
|Where we use/store your data because it is necessary for the performance of the contract between you and us||We will use/store your data for as long as it is necessary for the performance of the contract between you and us|
|Where we use/store your data because it is necessary for us to comply with a legal obligation to which we are subject||We will use/store your data for as long as it is necessary for us to comply with our legal obligations|
|Where we use/store your data because it is necessary for our legitimate business interests||We will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for as long as it is necessary for the performance of the contract between you and us (or, if earlier, we no longer have a legitimate interest in using/storing your data)|
|Where we use/store your data because you have given us your specific, informed and unambiguous consent||We will use/store your data until you ask us to stop|
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitive of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
You have various legal rights in relation to the information you give us, or which we collect about you, as follows:
If you wish to exercise any of your legal rights, please contact Neil Livesey by writing to the address at the top of this policy, or by emailing us at firstname.lastname@example.org.
You also have the right, at any time, to lodge a complaint with the Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.
You can ask us to stop sending you marketing communications at any time by contacting our customer services team by writing to the address at the top of this policy, or by emailing us at email@example.com
We do not use automated decision-making processes.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email or via social media. Please check our website frequently to see any updates or changes to our policy.
Questions, comments and requests regarding this policy are welcomed and should be addressed to Neil Livesey by writing to the address at the top of this policy, or by emailing us at firstname.lastname@example.org.